Cancellation and Refund Policy
We do not charge upfront fees for an advance, credit cards, or business loans. We do charge an upfront fee and monthly payment option for our business credit builder program. We charge a consulting fee for “due diligence” work-related so specific projects outlined in our consulting agreement.
This policy is related to the purchase of the Business Credit Builder Program. or our Consulting Agreement.
You may cancel any agreement that requires purchase within 5 business days after you sign your agreement. Any initial fee due at the signing of the agreement will be due after the 5-business days have passed. The agreement you sign can be canceled up to midnight of the 5th business day, excluding weekends and holidays. Your three business days start the day after you sign an agreement. For example, if you contract with us on a Friday, you can cancel the agreement anytime up to the following Friday at midnight. Cancellation requests must be made in writing.
We accept cancellations by email at firstname.lastname@example.org. Our office hours are 9 am-6 pm EST Monday through Friday and we can be reached at our customer service number: (302) 230-2645.
After the cancelation period is over, we will be billing your card or processing the Credit Card Authorization or ACH form you signed. We will notify you by email that we are doing so after the cancelation period is over. If you want to cancel after five (5) business days, there will be no refund of the monies you have paid. If you want to request a refund in writing, you will need to request a refund and we will open a refund investigation. This investigation will provide an accounting of all allocations of related resources and how funds have been spent on your behalf. The refund process takes no more than ten (10) business days to complete and you will be notified in writing by email, and we will attempt to call you as well to review the outcome and options. If you have questions about any of the programs, please contact us at the number above, or to receive a refund request form, simply email or fax your request.
Terms and Conditions
REFUND POLICY AND CANCELLATION
Your agreement stipulates that your “Initial Amount Due” is non-refundable after the 3-business days have passed. We allocated our human resources to properly handle all clients. Once we accept you into the system, the allocation of work to be performed according to the agreement signed, this prohibits us from accepting other potential clients to fill that allocation given to you. The Initial Payment at the point of cancellation, after the three (3) business days is met, offsets losses caused by your cancellation that we would normally not incur.
CLIENTS RESPONSIBILITY TO RESPOND
As the Client, you have a responsibility to respond to reasonable requests from BusinessONE so that the project does not go past the delivery date. Not responding extends the delivery date for the Client. Responsiveness to requests made by BusinessONE deemed required or necessary to complete this “Agreement for Services”, therefore the products or services will be extended based on the Client’s response time and unforeseen events not in the control of BusinessONE. Our delivery date is subject to you as the Clients being responsive and responding to reasonable requests made by BusinessONE that are deemed as required or necessary to complete the client’s products and services. BusinessONE gives the client fourteen days to respond before the client’s account could be placed in “Suspension.” Suspension of the client’s account would temporarily pause all current work until the client responds to BusinessOne. Therefore the 14 days may be extended based on the Client’s response time and unforeseen events not in the control of BusinessOne.”
If you wish to terminate this Agreement, you must notify BusinessONE in writing and/or by e-mail. Upon termination, all provisions of this Agreement shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. BusinessONE may terminate this Agreement with notice and may terminate any Service at any time for any reason, including but not limited to: (i) Client’s breach or anticipated breach of this Agreement; (ii) Client’s use or suspected use of any of the Services in any manner inconsistent with this Agreement or BusinessONE’s policies; (iii) Client’s providing false, inaccurate, outdated, or unverifiable identification information, credit information, or other data or information in connection with the purchase or use of the Services; (iv) Client’s interference or failure to cooperate with BusinessOne, operations or provision of Services.
FINANCED BALANCES, LATE PAYMENT, AND NON-PAYMENT, COLLECTION
The client’s failure to make any payment as it becomes due within 30 calendar constitutes a material breach of this Agreement. This breach permits BusinessONE, at its sole discretion, to suspend providing services and/or charge and collect late payment and collection charges, including collection agency fees, up to the highest rate and amount permissible by law, except as provided in the Termination section below. The client agrees to remain liable for all amounts owed, including but not limited to fees, charges, taxes, late fees, and collection costs, notwithstanding termination of services.
DISCLAIMER OF WARRANTIES
Client acknowledges and agrees that the Services are provided on an “as is” and “as available” basis without any representation or warranty, expressed or implied. BusinessONE does not warrant that the Services will meet the Client’s requirements or that the Services will be uninterrupted or error-free. BusinessONE does not represent or guarantee any increased sales, revenues, profits, or success due to the Services provided to the Client. BusinessONE also does not guarantee any particular search engine ranking, traffic, and/or placement in any search engines.
LIMITATION OF LIABILITY
In no event will BusinessONE, its suppliers, licensors, or any individuals associated with those entities, be liable with respect to any subject matter of this agreement under any contract. BusinessONE shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law. The client expressly releases BusinessONE from any liability for any content, act, or omission of any third party. The Services provided by BusinessONE to Client may include materials from third parties or links to third party websites. The inclusion of these materials and links: (i) is not an endorsement by BusinessONE of these third parties, their products or websites; (ii) are not an acknowledgment of any relationship with such third parties; or (iii) a warranty or representation of any kind regarding such third parties, their products, or their websites.
PROHIBITED PRACTICES & NON-DISPARAGEMENT
Client shall not use the Services or refer, or encourage others to refer, to BusinessOne, its customers, owners, officers, directors, personnel, agents, representatives or affiliates on any manner that is illegal, fraudulent, threatening, abusive, defamatory, obscene, or that could cause damage or adversely affect its customers, reputation, business, property, services or products in any manner.
LAWS AFFECTING ELECTRONIC COMMERCE
From time to time governments enact laws and levy taxes and tariffs affecting Internet electronic commerce. Client agrees that the Client is solely responsible for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and defend BusinessOne and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the Client’s exercise of Internet electronic commerce.
In the event a dispute should arise between the parties to this Agreement, it is hereby agreed that the sole means of resolving the dispute shall be through binding arbitration at Judicial Dispute Resolution (JDR) in New Castle County, DE or at an alternate service agreed to by the parties for arbitration in accordance with the American Arbitration Association’s “Commercial Arbitration Rules”. The arbitrator’s decision shall be final and legally binding and judgment may be entered thereon. Each party shall be responsible for its share of the arbitration fees in accordance with the applicable Commercial Arbitration Rules.
Regardless of the place of signing of this Agreement, the parties agree that for purposes of venue, this agreement was entered into in New Castle County, DE, and any dispute will be litigated or arbitrated in New Castle County, DE, applying the laws of the State of DE.
WAIVER OF CLASS ACTION RIGHT
THE PARTIES AGREE TO WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE, REPRESENTATIVE OR CONSOLIDATED BASIS, TO THE EXTENT ALLOWED BY LAW. THIS SECTION APPLIES TO ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING BETWEEN THE PARTIES. THE CLIENT AGREES TO CONTACT BUSINESSONE WITHIN ONE (1) YEAR OF THE EFFECTIVE DATE REGARDING ANY CLAIM OR DISPUTE RELATED TO THIS AGREEMENT OR THE SERVICES. IF THE CLIENT DOES NOT NOTIFY BUSINESSONE OF SUCH CLAIM OR DISPUTE WITHIN ONE (1) YEAR OF THE EFFECTIVE DATE, THEN THE CLIENT AGREES TO WAIVE THE RIGHT TO PURSUE SUCH CLAIMS AND/OR DISPUTES.
If any provision of this AGREEMENT should be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this AGREEMENT and shall not affect the validity and enforceability of any remaining provisions.
CONDITIONS BEYOND CONTROL OF THE PARTIES
The Work Order, Invoice, Quote, Terms & Conditions and Refund Policy constitute the sole agreement between Client and BusinessOne regarding the subject of this Agreement.